We're happy to accept returns of unused items in their original condition (unwashed, undamaged, with tags attached) within 14 days of delivery for store credit only.

We do not offer refunds on orders due to the time and labor that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. Please note that the return/exchange request will only be accepted once.

The quickest way to initiate a return/exchange is to call or WhatsApp us at +91-8590616832, or write to us at hello@thefleur.co.in  with your order ID and reason for return. We’ll take care of the rest!

We offer size exchanges only for the same product, style, and color that you have purchased. In case your required size is not available, a credit note for the amount spent will be issued to you.

In order to initiate a return or an exchange, we require the email ID that was used to make the purchase as well as the order number. If the gift is returned, then we issue a gift card to avoid
reaching out to the original buyer.

For all accepted returns, we will issue a credit note immediately after we receive the product from your end which is valid online and in our stores for a year, or exchange for another available size.

Any items purchased during the sale are not eligible for returns, refunds, or exchanges. Unless you received them in a poor/broken/damaged condition, we will send you a replacement of the same product. In the event of non availability of the product, we will issue you a credit note/refund.

In case a wrong product is delivered, you can WhatsApp us at +91 8590616832
or email us at hello@thefleur.co.in along with the product images and the order number within 48 hours of receiving the products, along with product images

Please do not accept a delivery if the packaging is not properly sealed or is damaged.

For order issues such as damaged or defective products, please contact us at hello@thefleur.co.in within 48 hours of receiving the products, along with product images.

In case a wrong product is delivered, you can WhatsApp us at +91 8590616832
or email us at hello@thefleur.co.in along with the product images and the order number within 48 hours of receiving the products, along with product images

In case a product or products are missing from your order, you can call or WhatsApp us at +91 8590616832, or email us at hello@thefleur.co.in within 48 hours of receiving the products and we’ll get back to you within 24 hours.

Duties and taxes for international orders are not part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry, and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (UPS etc.) at the time of your order delivery, after you receive an invoice from the shipping agent.